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Privacy policy

Thank you for your interest in our website. The protection of your private sphere is very important to us. Below, we will provide you with detailed information as to how we handle your data.

Information concerning the gathering of personal data

Below, we will provide information concerning the gathering of personal data when using our website. Personal data is all data which relates to you personally, such as name, address, email address, user behaviour.

The responsible body in accordance with Article 4 Paragraph 7 GDPR is Frankfurt Sightseeing GmbH, Bettinastraße 30, 60325 Frankfurt, E-Mail: info@frankfurt-sightseeing.com, Tel: +49 (0)69/400502010. Due to the size of our company we are not obliged to offer a data security officer.

You can visit our site without providing information relating to your person. We only save access data which cannot be traced to a person, such as the name of your Internet service provider, the page from which you are visiting us or the name of the requesting file. This data is only used in order to improve our service and do not allow your person to be traced back.

Personal data is only gathered if you provide this voluntarily when you place an order or make a purchase of when opening a customer account.

When you get in touch with us by email or via a contact form, the data provided by you (your email address, if applicable your name and telephone number) are saved by us in order to respond to your queries. The data collected in this process is deleted by us, once the saving is no longer necessary or we restrict the processing should statutory retention obligations exist.

Should we use engaged service providers for individual functions of our service or should we wish to use your data for advertising purposes, we will inform you in detail of the respective processes below. We will also state the set criteria for the duration of the saving.

Your rights

You have the following rights in relation to us concerning your personal data:

  • Right of information
  • Right of correction or deletion
  • Right to have the processing restricted
  • Right to raise an objection to the processing
  • Right of data portability

You also have the right to complain to a data protection supervisory authority in relation to the processing of your personal data by us:

The state data protection officer of Hessen
Prof. Dr. Michael Ronellenfitsch
Gustav-Stresemann-Ring 1
65189 Wiesbaden
Telefon: 06 11/140 80
Telefax: 06 11/14 08-900
E-Mail: poststelle@datenschutz.hessen.de

Gathering of personal data when visiting our website

Should the website be only used for information purposes, ie should you not register or otherwise provide us with information, we only gather the personal data which your browser transfers to our server. Should you wish to view our website, we gather the following data which is technically necessary for us in order to display our website to you and to ensure stability and security. The legal basis of this is Article 6 Paragraph 1 Sentence 1 Letter f) GDPR.

This concerns the following data:

  • IP address
  • Date and time of the access
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (concrete page)
  • Access status / HTTP status code
  • Respective transferred data quantity
  • Website from which the request originates
  • Browser
  • Operating system and its interface
  • Language and version of the browser software

Use of cookies

In addition to the data referred to above, cookies are also saved on your computer when you use our website. Cookies are small text files which are saved on your hard drive assigned by the browser used by you and by means of which the location which sets the cookie (in this case us) can receive certain information. Cookies cannot run any programs or place viruses on your computer. The purpose of cookies is to make the Internet service more user friendly and more effective as a whole.

This website uses the following types of cookies, the scope and functions of which will be explained below:

  • Temporary cookies (see a)
  • Permanent cookies (see b)

a) Temporary cookies are automatically deleted once you close the browser. These include the session cookies in particular. These save a so-called session ID, by means of which various requests of your browser can be assigned to the joint session. By means of this process, your computer can be recognised once again if you return to our website. The session cookies are deleted when you log out or close the browser.

b) Permanent cookies are automatically deleted after a prescribed period of time, which can vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser setting in accordance with your wishes and you can, for example, reject the acceptance of third party cookies or all cookies. However, we wish to point out that in such a case, you may not be able to use all functions of this website.

We also use cookies in order to be able to identify you during subsequent visits, should you hold an account with us. Otherwise, you would need to log in each time you visit.

The flash cookies which are used are not recorded by your browser, rather by your flash plugin. We also use HTML 5 storage objects, which are deposited on your end device. These objects save the necessary data regardless of the browser which you use and do not have an automatic expiry date. Should you not wish the processing of the flash cookies to take place, you need to install a corresponding add on, for example "Better Privacy" for Mozilla Firefox (https://addons.mozilla.org/de/firefox/addon/betterprivacy/) or the Adobe Flash Killer cookie for Google Chrome. The use of HTML5 storage objects can be prevented by using the private mode in your browser. We would also recommend that you regularly delete your cookies and browser history manually.

Further functions and services of our website

Alongside the use of our website solely for information purposes, we provide various services which you can use if interested. For these services, it is generally necessary for you to provide additional personal data, which we use to provide the respective service and for which the principles relating to data processing stated above apply.

In part, we also use external service providers to process your data. These were carefully selected and engaged by us, are bound by our instructions and are regularly monitored.

In addition, we can pass your personal data on to third parties, should campaign participation, competitions, the conclusion of contracts or similar services be offered by us together with partners. More detailed information can be obtained when you provide your personal data or in the description of the service below.

Should our service providers or partners have their place of business in a country outside of the European Economic Area (EEA), we will inform you of the consequences of this in the description of the service.

Objection to the processing of your data or revocation of consent

Should you have issued your consent to the processing of your data, you can revoke this at any time. Such a revocation affects the lawfulness of the processing of your personal data once you have issued it to us. The lawfulness of the data processing which took place prior to the issuing of the revocation remains unaffected by the revocation.

Should we base the processing of your personal data on a balancing of interests, you can raise an objection to the processing. This is the case in particular if the processing is not necessary in order to fulfil a contract with you, which will be set out by us in the following description of the respective functions. When exercising such a right of revocation, we would kindly request you state the reasons why we should no longer process your personal data. In case of a justified objection by you, we will check the facts and will either suspend or adjust the data processing or inform you of our mandatory protectable reasons why we will continue the processing.

It goes without saying that you can object to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us of your objection to advertising via the following contact details: Autobus Oberbayern GmbH, Heidemannstraße 220, 80939 Munich, email: info@autobusoberbayern.de, Tel: 089323040 or email: datenschutz@autobusoberbayern.de.

Payment data

Your payment information when ordering will be encrypted to our partner Trust My Travel. You hereby acknowledge and agree that this information to process the order to Trust My Travel (Headquarters: Trust My Travel Limited, The Cedars, New Road, Ryhall, Rutland, PE9 4HL in Great Britain, including the United States) are received (hereinafter called "payment service provider"). The Frankfurt Sightseeing GmbH even knows or store any payment information. With a choice of payment you do accept any terms, conditions and privacy policies of the respective payment service provider and release, to the extent permitted by law, Frankfurt Sightseeing GmbH from any liability and responsibility.

Use of Cookies

In order to make your visit to our website and to enable certain functions, we use cookies on different pages. These are small text files that are stored on your device. Some of the cookies we use are after the end of the browser session, so after you close your browser, deleted (so-called. Session cookies). Other cookies remain on your device and allow us or our affiliates, the browser on your next visit to recognize (persistent cookies). You can set your browser so that you are informed about the use of cookies and decide individually on their acceptance or exclude the acceptance of cookies for certain cases or in general. In the non-acceptance of cookies, the functionality of our site may be limited.

Google Analytics

This website uses the “Google Analytics” tool, a web analytics service of the Google Inc. Company. “Google Analytics” uses so-called “cookies”. These are small text files that are placed on the computer of the user and thereby allow us to evaluate the use of this website.

Normally, the information generated by the cookie regarding the use of the website is transmitted to and stored by Google on a server in the USA. If the IP anonymisation is activated on the website, the IP address of the user will be truncated prior to transmission in the member states of the European Union and in other countries having signed the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be transmitted to a Google server in the USA and truncated there.

Google will use these data to analyse the use of the website and compile reports on the website traffic on behalf of the website operator as well as to develop further services relating to the use of the internet and the websites for the benefit of the website operators. The IP address, transmitted due to the use of the “Google” Analytics” tool, will not be associated with other data held by Google.

You can prevent cookies from being placed on your computer by adequately adjusting the setting of the browser software. Please note, however, that, doing this, you may no longer be able to use all functions of this website to their full extent. You can also disable the cookies and thereby prevent Google from collecting and processing personal data regarding your use of this website (including your IP address) by downloading and installing the opt-out browser add-on, which is available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de. Otherwise you can use this link to deactivate Google Analytics.

Data Security Officer

Questions for the collection, processing or use of personal information, the disclosure, correction, blocking or deletion of data and revocation of consent, please contact us at: Frankfurt Sightseeing GmbH, Bettinastraße 30, 60325 Frankfurt.